Fix Network Scan Feature not working Brother Printer – The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
Fix Network Scan Feature not working Brother Printer
Fix Network Scan Feature not working Brother Printer There are many reasons for the network scan feature of your Brother printer to stop working. The error is mostly because of the network connection.
Follow the instructions below to fix the problem:
Step1: Ensure the ControlCenter is running
If this program is not active, open it by the steps below and it will be displayed in the task tray near the system clock.
( For Windows 8)
- On the Start screen, click
- If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
- Click Brother Utilities.
- Click the “Scan” button in the left navigation bar, and then click the “ControlCenter.”
( For Windows 7, 10)
- Click
or 
(Start) => (All Programs or All apps =>) Brother => Brother Utilities. - Click Scan in the left navigation bar, and then click ControlCenter.
If you are still not able to scan from the buttons on the machine, try scanning again. If that doesn’t work, continue to the next step.
Step2: Verify that the scanner driver is installed and the port is configured correctly
NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.
- Open Scanner Properties.
- The Network Scanner Properties dialog box appears.
Click the Network Setting tab and select Specify your machine by address or Specify your machine by name.
(-) If you select “Specify your machine by address,” enter the IP Address of the machine in the “IP Address” box, and then click “Apply => OK.”
(-) If you select Specify your machine by name,
(a). Enter the machine node name in the Node Name box, or click Browse and select the Brother machine you want to use and click OK.
(b). Click Apply => OK.
(-) Click Apply => OK. - Click the Scan to Button tab, and then type your computer’s name in the Display Name (Max 15 characters) field. The machine’s LCD displays the name you type. The default setting is your computer’s name. You can type any name you like.
Step3: Check for a firewall setting on your computer
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
Temporarily change your firewall/security settings to allow network connection
Your computer’s firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
IMPORTANT
- Before making changes to your firewall, please ensure that they are appropriate for your network. Brother cannot be held responsible for any negative consequences that may result from disabling the firewall.
- When finished, make sure to turn the firewall on again.
If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:
- UDP: 54925
- UDP: 137
- UDP: 161
The “Network Scan Feature” on your Brother printer is not working correctly. Follow the steps below to fix the problem:
1. Check that the Brother printer is turned on and connected to the network.
2. Open the Brother printer’s control panel.
3. Select the “Network” menu.
4. Select the “Scan to Network” option.
5. Check that the “Enable Network Scanning” option is selected.
6. Press the “OK” button.
7. Close the control panel.
8. Restart the Brother printer.
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